Coronavirus (COVID-19):
Preparedness & Protocols

One of our greatest differentiators has always been the physical environment in which we operate, as our facilities have real and unique advantages when caring for immunocompromised patients. Our patients always receive a private room, thereby minimizing unnecessary close contact with others. Moreover, the majority of our locations are located in individual retail spaces - not in shared healthcare facilities like hospitals or medical parks. Lastly, our appointment-only model, coupled with our focus on ensuring our patients spend the least amount of time in public areas - allows us to minimize the risk of exposure to others that might occur in a traditional waiting room setting.

Our clinical team works hard to make every Summit Medical Group facility an aseptic environment, meaning it is contamination-free and free from disease-causing microorganisms. Rooms are thoroughly cleaned and disinfected before and after every patient visit. This not only includes the patient treatment chair, but every other common area object, which receives a sterile cleaning with a disinfecting agent. We also thoroughly clean all other areas at multiple intervals throughout the day, including our entryway, front desk, and restrooms.

In response to COVID-19, IVX Health is taking additional, precautionary steps to maximize patient safety which patients may notice upon their next visit, including:

Expanded Screening

When scheduling/confirming an appointment, Summit Medical Group speaks to every patient to review the precautions we are taking to reduce the transmission of coronavirus and to ask additional questions about travel history, family contacts, or other potential risks of exposure. Summit employees are also actively self-monitoring for symptoms - including daily temperature checks - before coming to the clinics.

Limits on Guests

We've limited the presence of vendors, deliveries, and all non-essential staff to minimize any small but real risk of exposures. We are now asking patients to do the same and limit the presence of friends and family members in the centers whenever possible. Unless there are physical or safety reasons, Summit team members will ask guests to wait outside the clinic until the visit is complete.

The Presence of Additional Protective Gear

Out of an abundance of caution, we've asked all staff to wear protective equipment inside the clinic, including masks for all employees and masks and gloves for clinical staff. The CDC has indicated that those affected with COVID-19 may spread before they are symptomatic, and we felt it is the right precautionary step to protect both our staff and patients.

For these reasons and more, we believe there's no safer or better place for patients who need primary care services to receive it. At Summit Medical Group, we're deeply committed to doing what's right for all the people whose lives we touch.

Listed below are several questions and informative responses regarding Summit Medical Group's protocols regarding COVID-19: